Stevenage Inflatable Hire Terms and Conditions

Who are we?

Welcome to Aspen bouncy castle rental , We rent a wide range of Bouncy Castles suitable for children and adults along with Disco dome bouncy castles, Slides & Soft play packages, based in Stevenage, we deliver to surrounding areas of Herts.

SAFE Bouncy castle rental - What hire includes!

You get the castle of your choice, delivered to your chosen location, set up for a great day of bouncing fun!
We don't charge extra for deflating the castle at the end of the day or picking it up either!

Aspen Bouncy Castles operate with Full Public Liability Insurance for both your's and our safety and peace of mind. All inflatables are annually Test & Inspected.

Call us on 01438 340251 / 07841515895 / 07850040508 or email aspencastles@btinternet.com for any other details you may need.

Other Frequently Asked Questions for bouncy castle rental:

When do you deliver ?

Deliveries are made from around 7.30am. We start collections from around 5pm. If you require specific times, this can be arranged when the booking is made. Where time restrictions apply such as Indoor venues or School fetes, we will deliver / collect at your preferred times.

When should I book my inflatable ?

It's always best to book in advance to avoid disappointment, especially for weekends and school holidays. We do however take bookings for same-day delivery, so dont worry, give us a call !!

Do you hire your castles overnight ?

Bouncy castle rental overnight is available on request at an extra charge. The castle would then be collected at an agreed time the following morning before 10am.

What happens if it's raining ?

If it's raining on or close to the day you are due to hire our inflatable we will deliver as arranged unless you call us and cancel. We do not charge for cancellations. All of our castles have shower covers.

Can the inflatables be used indoors ?

All of our inflatables are suitable for indoor use. The sizes of our inflatables are shown in the description on the Castle page as is a list of indoor venues. If you are in any doubt, contact us and we will answer yor question.

Is there anything I can do before you arrive ?

You could make sure there is easy access to the area the inflatable will be sited, free from obstacles and that mains electricity is within 50 metres. We can supply a generator for you to hire if there is no access to mains electricty. Please prepare the site before we arrive to optimise your hire times.

Can the castle be set up on a patio or wooden decking ?

Our inflatables can be used on solid floors as well as lawned areas. We will supply safety mats to avoid injury and have purpose made sand-bags to secure the castle. We only specify that the area be free of any sharp objects, and not in contact with trees or out-buildings. If you have any doubts, just call !

Do we fully install the inflatable ?

We do everything for you, from setting up the inflatable in the specified area, securing it, and inflating it. We will have already sent you our terms and conditions on conformation of your booking - insructions included. We will run through any other questions you may have .... and then fully dismantle the inflatable on collection.

Do we have Public Liability Insurance ?

Our equipment is supplied with full public liability insurance - available on request. You will also be asked to read and sign our terms and conditions on delivery.

How long does it take to set up ?

It takes about 20 minutes to set up and about 25 minutes to deflate our inflatables dependant on ease of access !!

Do we have adult bouncy castle rental?

Yes, we hire adult inflatables and adult sumo suits, supplied with match mat and game rules - probably the most fun you'll have all year !!!! Action pictures below our castle selection.

Do we hire our inflatables to schools and fetes ?

We hire all our equipment to schools, fetes, weddings, christenings or any other event, and also offer discounts for frequent users. Please call for further details.

What happens if I need to cancel ?

We do not charge for cancellations, but if you do need to make a cancellation please notify us as soon as possible. Payments and Deposits are non-refundable! In the event of cancelation prior to delivery any payments made will be put on hold as a monetary value to be used toward an alternative booking date within 1 year.

Can you collect the inflatable from us ?

Unfortunatly we need to set up all our inflatables to conform to insurance policies.

Do we offer discounts ?

Yes, we offer frequent hirer discount.

How do I clean the inflatable ?

Our inflatables are thouroughly checked and cleaned before we deliver them to you. If for any reason they need to be cleaned, only use hot soapy water - not chemical cleaning agents - Face paints for example should not be allowed on the castles because of permanent staining.

Do I need to show identification ?

Identification will only be necessary for overnight hire. A utility bill and one other form of identification will have to be shown for hire to commense.

TERMS & CONDITIONS OF HIRE

1. Inflatables are strictly for children under 11yrs old. ABSOLUTLY NO ADULTS.(excluding adult range)

2. The hirer shall be responsible for the inflatable and accessories while on hire.

3. A responsible adult should supervise children at all times.

4. Children should be kept away from the blower unit, electric cables and anchors. The blower is not to be covered with anything.

5. No shoes, food, drinks, glasses, belts, sharp objects or pets on the inflatable at any time.

6. No smoking or barbecues near the inflatable. No silly sting on or near the inflatable.

7. No climbing on the inflatable walls.

8. We take no responsibility for any damage to underground pipes, cables and services when anchoring the inflatable.

9. The hirer is liable for costs to repair or replace equipment that is damaged due to misuse.

10. Ensure that the inflatable is clean, and Ball-pond balls if applicable are packed in the bags provided prior to the agreed collection time.

Aspen Bouncy Castles reserve the right to cancel any booking at any time, i.e. in really bad weather (if more than a light shower we may cancel for safety reasons).

The proprietor of Aspen Bouncy Castles nor any employee takes any responsibility for personal damage or injury

PLAY SAFE & HAVE FUN!

General Data Protection Regulation Privacy Policy - Updated May 2018
Short version:
We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.
Long Version:
In this document, we refers to Aspen Bouncy Castles and its representatives. You refers to visitors to our website and our customers.
Who is responsible for your data?
Our data protection officer and company owner is Anna Routledge. The data protection officer is responsible for making sure that your data is stored and processed safely. You can contact her via the following:
E-mail aspencastles@btinternet.com
Post 77 Sparrow Drive, Stevenage, Herts, SG2 9FB
Mobile 07841515895
Office 01438 340251
Why do we process and store your data?
We need to store and process your data if you make an enquiry or place an order with us, to allow us to provide our services as a party equipment hirer. This includes your name, contact details, and IP address. We also need to store your details for tax and insurance reasons. We only store or process data which you have given directly to us and which we need to run our business.
How long will we keep your data?
We may need to keep your personal details until up to 6 years after you were a customer of ours, for tax and insurance purposes. After this date your data will be anonymised.
Who has access to your data?
Our data protection officer is responsible for managing access to the personal data we store. Generally speaking, only the data protection officer and authorised members of staff will access your data.
Some of the services we use will also store a copy of your data. For example, our website host - Fasthosts, our email provider BT, and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages. We do not sell or give your data to any third parties for their marketing purposes.
Who else might your data be shared with?
We reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.
How can you see what data we store about you?
You have the right to request details on any data we store about you. We can send a copy of your data to the email address you entered when using our services.
Your right to deletion
If you were previously a customer of ours, we might need to hold onto some of your data for tax or insurance reasons. Otherwise we will happily comply with your request as best we can.
How can you opt in or out of our marketing messages?
You can opt out of marketing messages by emailing OPT OUT to aspencastles@btinternet.com, or by getting in touch with us through any other means.
How does our website use cookies?
Our website stores cookies on your browser to allow you to place an order with us. Our website cookies are temporary and cannot be used to identify individual visitors. Third parties might also set cookies on your browser. We use Google Analytics to monitor the performance of our website, for example. Third parties have their own cookie policies.
How do you make a complaint about our use of your data?
The Information Commissioners Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with us and our use of your data, they are who you should contact.

Testimonials

I just wanted to thank you for providing us with the bouncy castle and slide for our fun run at such short notice, also for coming back again on the Monday due to bad weather on Friday.
We really appreciate your flexibility and help.
On behalf of the association and of course the children.

Kind regards
Jane Bartle
Chair – Etonbury Association

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